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Frequently Asked Questions

Where are you Shipping from?

We are shipping from Dallas, TX

Can I walk into your store or pick up my order?

Yes! We welcome walk-ins appointment only, and offer order pickups at our location. We’re open Monday through Friday, from 10 am to 5 pm Central Time. Visit us at 1600 W. Plano Parkway, Plano, TX to pick up your orders directly.

Do you offer any guarantee ?

INNOSUB USA Offers:

  • FREE PDF Product Template
  • Lifetime Technical Support Guarantee
  • Expert Technical Support Available via email, text and phone
  • Full Responsibility for Any Damaged or Factory-Defective Items

What is your technical support like?

We’re committed to helping you succeed! Our expert technical support team is available through email, phone and text. Plus, we back all our products with a Lifetime Technical Support Guarantee to assist you every step of the way.

What if I receive a damaged or defective item?

We take full responsibility for any factory-damaged or defective items. Just reach out, and we’ll make it right by providing a replacement or refund.